5 Red Flags of Unreliable Janitorial Services
- Poor janitorial services cause issues among staff and an unhealthy work environment.
- If you notice any of these signs, it may be time to find a more reliable cleaning company.
- Golden State Maintenance offers high-quality janitorial services in West Los Angeles.
Perhaps your cleaning company initially provided good-quality janitorial services for the first few months, but it has since slipped into decline. There could be many reasons your cleaning company is starting to drop the ball. Ownership may have changed, your facility may be a greater task than they can handle, or other customers may be getting prioritized over you.
If your cleaning company is not meeting expectations, there will be solid signs that will signal the need to find a new source for janitorial work. Golden State Maintenance has over 35 years of experience in providing reliable, high-quality janitorial services in West Los Angeles, and we’re going to share the top five red flags with you.
Sign #1: Inconsistent Cleaning Standards
When janitorial tasks are skipped or poorly executed, your staff is going to let you know. A few emails or calls about missed tasks are OK, but when you are consistently hearing comments like “the restroom often runs out of toilet paper” or “dust is accumulating everywhere in my office”, you know there’s a problem.
Your cleaning company should be making your job as manager easier, and not becoming a cause for a dissatisfied workforce. At Golden State Maintenance, we find the best solution to providing consistent and quality janitorial services is with hands-on supervision from our management team.
Sign #2: Poor Oversight and Communication
When your cleaning company first started, you likely heard proactive communications from them every week or so. But now you're wondering, “When was the last time I heard from them?” You may also be seeing their management staff less and less. Without proper supervision to ensure quality janitorial services are provided, it’s easy for mistakes to be made.
When the need for emergency cleaning arises or when issues with task execution surface, your main contact should be readily available. Golden State Maintenance has owner-level involvement to ensure communication is prompt and response happens quickly.
Sign #3: Unsafe or Low-Quality Practices
When you look through your windows or in the restroom mirror, do you see streaks? The main cause of streaky windows is low-quality glass cleaner. Your windows are one place to look for visible signs of a cleaning company using less reliable, low-quality cleaning products.
Cheap cleaning products and subpar cleaning practices can also lead to safety hazards like slippery floors and bacterial growth in restrooms and kitchens. At Golden State Maintenance, we understand that powerful cleaning products and high standards are needed to properly sanitize and create a healthy workplace environment. We provide eco-friendly and high-quality chemicals in our janitorial services.
Sign #4: Unclear Pricing or Scopes
So you think you got a great deal on quality janitorial services, only to find out down the road the cleaning company is charging you extra fees that weren’t communicated up front. Sneaky cleaning companies can get you to take the bait with a low-priced contract and then charge you for extras like cleaning products, paper products, and hand soap to stock restrooms, and deep cleanings. Companies that do this may also be giving you a generic estimate initially and not taking the time to fully assess your building’s cleaning needs.
Communication and transparency are key at Golden State Maintenance. We take the necessary time to visit your business and do a thorough in-person walkthrough with you. We provide all of the cleaning products and tools needed for our high-quality janitorial services. Deep cleaning and extra products for stocking your restrooms and kitchenettes are discussed as part of your free consultation.
Sign #5: Only Reactive, Never Proactive
If your cleaning company is reliable, they should always be on the lookout for messes, maintenance needs, and other issues that can grow into big problems if left unattended. Regular cleaning plays an important role in extending the life of floors, carpets, furniture, kitchen appliances, and HVAC equipment. If your janitorial staff is not communicating issues and only doing the bare minimum, it’s time to consider switching cleaning companies.
For reliable janitorial services in West Los Angeles that go beyond cleaning needs to preventative building maintenance, you can turn to Golden State Maintenance. Our diverse team includes handymen who know how to keep your building running like a well-oiled machine.
The Bottom Line
Unreliable and low-quality janitorial services can cause issues with your staff, lower your curb appeal, make bad first impressions with potential clients, and may also lead to unsanitary and unhealthy conditions for everyone entering your place of business.
If you notice any of these five signs, it’s time to get your business back on track with a trusted and reliable cleaning company:
- Missed or neglected cleaning tasks
- Lack of communication
- Poorly executed cleaning tasks
- Hidden fees and extra costs
- Providing only the bare minimum and ignoring maintenance needs
Golden State Maintenance is a trusted and reliable cleaning company that has built its great reputation by providing high-quality janitorial services in West Los Angeles. Any of our long-term clients will agree that reliable janitorial services help make their business run smoothly.
Schedule your free property walkthrough and consultation today!